U.K (Free Postage)

U.K (£9.99) 3PM CUT-OFF TIME

Europe (£11.99 // Tracked and Signed)

Rest Of The World (£15.99 // Tracked Signed)

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All parcels will be posted by the Royal Mail

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U.K (3 - 5 Business working days)

U.K (Express delivery 1 - 2 Working days) 3PM CUT-OFF TIME

Europe (4 - 7 Business working days)

Rest of the world  (6 - 10 Business working days)

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We are very committed to posting your parcel on time and receiving the very best possible service from us, delays can sometimes occur and be out of our control so please take note.

If there are any delays then we will inform you straight away, if there are any doubts with your order just check your tracking number provided and this would also tell you where your parcel is in the sorting order.

If your order has not been delivered within the time frame one of our customer care team will have a look into the matter and sort out a solution for you, if in case your parcel was lost or stolen then we again would look into this and conclude on the evidence. Please note we will always try to deliver your goods as quickly and promptly as possible.

Whilst ordering the address given at checkout cannot be changed during dispatch, as soon as you have made an order and informed us of your home address that is the only address we can use. If you wish to contact us then please email us at rittzclothing_offers@hotmail.com

Royal Mail will deliver all Rittz Clothing goods, we will supply a tracking number a day after purchase has been made so you can track your order as it ventures to your address.

We do deliver to work and business addresses, as long as you type in the correct address to where you would like the parcel to be sent.

If on the very slight off chance that the parcel you have received has been damaged during transit then please take a picture and send to our customer care team at rittzclothing_offers@hotmail.com

We will then deal with the situation based on the evidence and will make a final decision on the case.

If you have not received the right items with your order or less than ordered then please contact our customer care team and they will be able to sort out the issue for you. This is an extremely rare circumstance for us at Rittz Clothing but never the less, please do not hesitate to contact us with the issue.

If you wish to return any unworn / unused item's (faulty or otherwise) you may do so within 14 days of the date it was delivered to you and you will receive a refund or exchange. The date your items where delivered can be found on your tracking number via the email we provided. This returns policy does not affect your statutory rights.

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Your items or item must be sent back in the condition that it was sent in, this includes the original price tag or tags and original packaging, we have the right to examine the products on return and decide either to go or against a refund depending on the content damage in the parcel.

Please note you have a legal obligation to take reasonable care of the item or items whilst they are in your possession and they are under your responsibility until they arrive back to us.

We recommend to package the parcels securely to avoid any damage on the transit back to our storehouse.

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We do not supply paid return postage, please when you return we advise you to send Tracked/Signed and to keep the proof of postage with you until we receive the package safely back.

Rittz Clothing LTD

10 Woodbury View

St Thomas

Exeter

Devon

EX2 9JQ

United Kingdom

Refunds will be made through the original purchase method (Debit / Credit card/ PayPal) and will take up to 7 working days to clear. An email confirmation will be sent as soon as the refund has cleared.

If you wish to exchange an item for a different size or colour, please return your item or items back to our return address (Will be provided inside the parcel). We will then notify you when the item has returned safely with an email explaining the procedure to exchange products.

Please follow our returns policy when sending any unwanted items back to the U.K you may need further paperwork when handing over to the courier. Please make sure that the courier knows the goods are of a UK RETURN and where originally dispatched from the U.K. It is your responsibility to use a courier of your choosing so please be aware.

If the courier requires a street address then please see our returns address policy above with our full address.

When you send back the item or items will we refund you the cost of the item or items but not for the delivery unless the good's where damaged or faulty subject to inspection. We are happy to refund any orders that have these problems under the distance selling regulations.

We always try to deliver the best possible service for our valued customers, if there are any more questions that need answering or just support on current situations than please contact our support team at: rittzclothing_offers@hotmail.com